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Challanges Faced By Insurance Industry

The insurance landscape is held back by manual processes and cumbersome handoffs between multiple parties, which create bottlenecks at every touchpoint of a claim. It’s no wonder that loss adjustment expense accounts for 10% of the $250 billion insurance industry, and some Insured have to wait weeks from their first notice of loss to receive payment via paper check. Auto insurers’ top priority should be settling claims as fast as possible with the least amount of expense, meeting Insured expectations for smooth coverage and payment experiences so they can quickly get back on the road.

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Solutions Provided By Vehiclecare Claimstech

Fast, efficient claims processing and settlement is the greatest driver of customer satisfaction across all insurance categories. Today’s policyholders expect easy, intuitive claims submission across multiple channels. They also demand transparent claim status throughout the process and fast settlement and payment of claims. At the same time, carriers benefit from maximizing the accuracy and speed of claims decisions. Our Claims Automation addresses both challenges.

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The new way to handle car damage repairs

Our digital platform handles car damage repairs seamlessly and offers an efficient allocation process. By enabling smart ‘matchmaking’ between specific repair requirements and body repair shops’ capabilities, claim handlers can quickly identify the most suitable body repair shop for the job while taking important criteria such as availability, expertise, and price into consideration.

How it works

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1.Easy damage intake

Customers file damage reports within minutes by uploading photos in Vehiclecare’s web app or via partner-preferred systems.

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2.Digital assessment

Vehiclecare’s systems review damage reports and enrich them with relevant data to establish clear repair requirements.

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3.Accurate repair allocation

Repairs are steered intelligently or tendered in a vast, dynamic and personalised repairer network through smart ‘matchmaking’ .

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4.Optimised authorisation

Claim handlers review offers and authorise repairs to the most suitable body repair shop for the job.

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5.Convenient planning

Customers plan their repair appointments on dates that fit their schedule in just a few clicks.

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6. Insightful repairs

Customers receive updates throughout the process and provide feedback which offers valuable network and NPS insight.

Experience a fully digital ecosystem

We connect all industry stakeholders in entirely new ways.

Benefit from digital repair management

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Boost customer satisfaction

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Reduce cycle times

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Experience full control

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Lower repair costs

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What Clients Says